88% of patients check Google reviews before choosing a chiropractor. But most practices only have a handful, because nobody remembers to ask. Here's how to automate review requests so you get a steady stream of 5-star reviews without your staff having to do anything extra.
You have two options: Zapier (free, requires setup) or Podium (paid, fully managed). We'll walk through both.
If you haven't claimed your Google Business Profile yet, do this first. Go to business.google.com, search for your practice name, and claim it. Google will send a verification postcard to your practice address (takes 5–7 days) or you may be able to verify instantly by phone or video.
Once verified, here's what to optimize for maximum visibility:
Screenshot: Google Business Profile dashboard showing completed profile with photos and services
The single most important thing you can do to get more reviews: make it dead easy for patients to leave one. A direct review link takes them straight to the review form, no searching, no clicking around.
Once you have your review link, put it in your email signature, your Mailchimp newsletter footer, your appointment reminder emails, and on a small card at your front desk. The more places patients see it, the more reviews you'll get, even without automation.
Timing matters enormously. Ask at the wrong moment and patients ignore you. Ask at the right moment and they leave a glowing 5-star review in 90 seconds.
For chiropractic patients, the sweet spot is a text message sent 2 hours after their appointment. They've had time to get home, feel the relief, and their positive experience is fresh. The automated Zapier workflow in Step 5 does this for you automatically.
The biggest mistake practices make: asking for reviews in a way that sounds robotic or generic. These scripts are warm, personal, and easy to say yes to.
Google's policies prohibit offering discounts, free services, or anything of value in exchange for reviews. Don't do it, it violates Google's Terms of Service and can get your listing suspended. Just ask sincerely. The scripts above are compliant and effective on their own.
Manually texting or emailing each patient after every appointment is fine when you see 10 patients a week. When you're seeing 30–50, it becomes impossible. Automation solves this.
Option A, Zapier (Free): Connect your booking system (Calendly, Acuity, or your EHR if it has a Zapier integration) to Gmail or an SMS service. Set up a Zap that fires 2 hours after an appointment is marked "completed." The Zap automatically sends your SMS script with the review link to the patient's phone number.
Screenshot: Zapier workflow showing Calendly trigger → 2hour delay → Gmail review request email
Option B, Podium (Paid, More Powerful): Podium → is purpose-built for review management. It connects directly to your booking system, automatically sends branded SMS review requests, and gives you a single dashboard to see all your reviews across Google, Facebook, and Healthgrades. If you're seeing 30+ patients a week, Podium's time savings usually justify the cost within the first month.
Always respond to every review, 5-star and negative alike. For 5-star reviews: "Thank you so much, [First Name]! We're thrilled to hear you're feeling better. We look forward to your next visit!" For negative reviews: respond calmly, never defensively, and offer to resolve offline. Use ChatGPT to draft responses quickly, there are 5 templates in our ChatGPT for Chiropractors guide.