A chatbot is software that automatically answers messages on your website, Facebook page, or Instagram, 24 hours a day, even when you're asleep. Think of it as a front desk assistant that never takes a break, never calls in sick, and works for free.
When someone messages your business with "Are you open on Sunday?" or "How much does a haircut cost?", your chatbot replies instantly with the answer. No human waiting around at midnight. No missed leads because you were closed.
Go to tidio.com and click "Get started free" in the top right. Sign up with your email or Google account.
Tidio will ask what you want to do. Choose "Capture leads & support customers."
That's it. You now have a free Tidio account with 1 chatbot and 100 conversations per month included.
How you connect depends on what website platform you use. Pick your option:
Search for "Tidio" in Plugins → Add New. Click Install, then Activate. Done.
Go to Settings → Advanced → Code Injection. Copy the code snippet from Tidio's dashboard. Paste it in the header section. Save.
Go to Wix App Market. Search "Tidio." Add the app. It will walk you through connecting.
Tidio will give you a small snippet of code. Copy it. Go to your website's settings (usually under Settings or Advanced). Find "Code Injection" or "Custom Code." Paste the code before the </body> tag. Save.
Plain English: The </body> tag is just a tiny line of code at the very bottom of your website. Most website builders let you add code without understanding it, just copy, paste, and save.
Log into Tidio. Go to Chatbots → Create new chatbot. Choose the "Lead generation" template to get started faster.
Now edit the welcome message. Here's a template:
Below that, add Quick Reply buttons. Make it easy for customers to choose:
This is where the magic happens. Fill in your actual business details:
"We're open Monday–Friday 9am–6pm and Saturday 10am–4pm. We're closed Sundays."
"Our services start at $[amount]. For a personalized quote, I can take your info and we'll follow up within 2 hours."
"We're at [full address]. Street parking is free after 5pm, or paid lot parking [details]."
"We specialize in [services]. Most popular: [top 3 services]."
"You can book online at [your link] or I can collect your info right here and someone will call you to confirm."
Decision Trees Explained: You're basically building a "choose your own adventure" for customers. They tap a button → it leads to the right answer. No dead ends. No confusion.
Create a simple sequence:
In Tidio, go to Settings → Notifications. Enter your email address. Now every time someone leaves their contact info, you'll get an instant email.
This is one of the most powerful features. When someone messages at 2am, they still get a response.
Go to Tidio → Settings → Business hours. Enter your normal hours (e.g., 9am–6pm, Monday–Friday).
Set your after-hours message:
This single feature has captured more leads for our customers than anything else. Why? Most small businesses ignore nighttime messages. Your chatbot won't.
Open a new incognito or private browser window (Ctrl+Shift+N on Windows, Cmd+Shift+N on Mac). This makes sure you're seeing what real customers see, not cached versions.
Go to your website. Find the chat box (usually bottom right). Talk to your own chatbot as if you were a customer:
If something doesn't work, go back into Tidio and fix it. This is normal. Nobody gets it perfect on day one.
In Tidio, click "Activate chatbot." It's now live on your website.
For the first 2 weeks, check your Tidio inbox daily. Look at the "Conversations" tab. See what real customers are asking:
Add answers to those questions. You're training your chatbot to be smarter every single day.
was: hours or days
You'd miss these without a chatbot
Up to 100 conversations/month
We handle the entire setup, from first message to lead capture. You just respond to incoming leads.
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